Assessor Resource

MSS403001
Review competitive systems and practices

Assessment tool

Version 1.0
Issue Date: April 2024


This unit of competency covers the skills and knowledge required by an individual to review competitive systems and practices in their own work in a way that integrates with others in the team or work area who are also implementing competitive systems and practices. The unit focuses on the holistic application of competitive systems and practices to achieve improved performance in own work and in activities with others in the team or work area that contribute to improving customer benefit. Depending on the operations or processes in the team or work area the unit may also include interaction with other teams and work areas.

The unit is suitable for individuals who have formal responsibility for the work of others, such as team leaders. It is also suitable for individuals, such as technicians and tradespeople, who must integrate the application of their technical skills with the implementation of competitive systems and practices in an organisation.

The unit applies to the areas of cost, quality, delivery, safety/environment, and employee capability, including continuous reviewing of performance against these five areas in liaison with other relevant people. Improvement initiatives in these five areas are usually developed and implemented with the support of technical support staff. Whereas other units may emphasise the competence to use one or more competitive practices, this unit emphasises the ability to advance on all five key areas over a moderate time period.

This unit requires the application of skills associated with problem solving and initiative and enterprise in order to identify opportunities to make improvements and maximise performance. Communication, the ability to work in a team and planning and organising skills are required to implement improvements and address any conflicts that arise. This unit also requires an ability to identify appropriate technology, and to consider and integrate feedback on how personal performance can be improved.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Contribute to the improvement of the operations system in team or work area

1.1

Identify key performance indicators (KPIs) for area of operations.

1.2

Review competitive systems and practices to improve health, safety and environment (HSE) performance of self and others.

1.3

Review competitive systems and practices to maximise quality consistency.

1.4

Review competitive systems and practices and identify any skill and training issues that need to be addressed to improve capability of self and others.

1.5

Review competitive systems and practices to maximise customer benefit/cost ratio.

1.6

Review competitive systems and practices to reduce lead time to delivery within the scope of authority and responsibility.

1.7

Work with relevant stakeholders to resolve conflicts which arise from implementation of competitive systems and practices.

1.8

Select improvements which will deliver the greatest overall benefit for the resources required/available without reducing current performance on individual factors.

2

Implement improvements

2.1

Implement the chosen improvement/s.

2.2

Check the selected improvements improve the system as a whole and do not result in unintended consequences.

2.3

Monitor implementation and make adjustments, as required.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability to contribute to and implement improvements on one (1) or more occasions and to improve performance in:

cost

quality

delivery

safety/environment

employee capability.

Must provide evidence that demonstrates knowledge relevant to their job role sufficient to fulfil their job role independently, including:

techniques for monitoring cost, quality, delivery, safety/ environment and employee capability

muda (waste)

kaizen (continuous improvement)

key performance indicators (KPIs), their use and problems

cost components of products (goods or services)

techniques for identifying and improving employee capability.

The unit should be assessed holistically and the judgement of competence shall be based on a holistic assessment of the evidence.

The collection of performance evidence is best done from a report and/or folio of evidence drawn from:

a single project which provides sufficient evidence of the requirements of all the elements and performance criteria

multiple smaller projects which together provide sufficient evidence of the requirements of all the elements and performance criteria.

A third-party report, or similar, may be needed to testify to the work done by the individual, particularly when the project has been done as part of a project team.

Assessment should use a real project in an operational workplace.

Knowledge evidence may be collected concurrently with performance evidence or through an independent process such as workbooks, written assessments or interviews (provided a record is kept).

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit.

Foundation skills are integral to competent performance of the unit and should not be assessed separately.

Assessors must satisfy the assessor competency requirements that are in place at the time of the assessment as set by the VET regulator.

The assessor must demonstrate both technical competency and currency.

Technical competence can be demonstrated through:

relevant VET or other qualification/Statement of Attainment AND/OR

relevant workplace experience

Currency can be demonstrated through:

performing the competency being assessed as part of current employment OR

having consulted with an organisation providing relevant environmental monitoring, management or technology services about performing the competency being assessed within the last twelve months.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Contribute to the improvement of the operations system in team or work area

1.1

Identify key performance indicators (KPIs) for area of operations.

1.2

Review competitive systems and practices to improve health, safety and environment (HSE) performance of self and others.

1.3

Review competitive systems and practices to maximise quality consistency.

1.4

Review competitive systems and practices and identify any skill and training issues that need to be addressed to improve capability of self and others.

1.5

Review competitive systems and practices to maximise customer benefit/cost ratio.

1.6

Review competitive systems and practices to reduce lead time to delivery within the scope of authority and responsibility.

1.7

Work with relevant stakeholders to resolve conflicts which arise from implementation of competitive systems and practices.

1.8

Select improvements which will deliver the greatest overall benefit for the resources required/available without reducing current performance on individual factors.

2

Implement improvements

2.1

Implement the chosen improvement/s.

2.2

Check the selected improvements improve the system as a whole and do not result in unintended consequences.

2.3

Monitor implementation and make adjustments, as required.

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

JIT, kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Customer includes one or more of:

internal customers

external customers

final customer.

Supplier includes one or more of:

internal supplier

external supplier

ultimate source of inputs (e.g. raw materials) to the process.

Muda (waste) includes all of:

any activity which does not contribute to customer perceived benefit/features

excess production and early production

delays

movement and transport

poor process design

inventory

inefficient performance of a process

making defective items

other activities which do not yield any benefit to the organisation or any benefit to the organisations customers.

Operations includes all of:

process

plant and equipment

procedures and practices

skills and work organisation of the workforce

other components which make up the productive organisation.

Implement improvements within one or more of:

own job role

processes and operations in the work area or team.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability to contribute to and implement improvements on one (1) or more occasions and to improve performance in:

cost

quality

delivery

safety/environment

employee capability.

Must provide evidence that demonstrates knowledge relevant to their job role sufficient to fulfil their job role independently, including:

techniques for monitoring cost, quality, delivery, safety/ environment and employee capability

muda (waste)

kaizen (continuous improvement)

key performance indicators (KPIs), their use and problems

cost components of products (goods or services)

techniques for identifying and improving employee capability.

The unit should be assessed holistically and the judgement of competence shall be based on a holistic assessment of the evidence.

The collection of performance evidence is best done from a report and/or folio of evidence drawn from:

a single project which provides sufficient evidence of the requirements of all the elements and performance criteria

multiple smaller projects which together provide sufficient evidence of the requirements of all the elements and performance criteria.

A third-party report, or similar, may be needed to testify to the work done by the individual, particularly when the project has been done as part of a project team.

Assessment should use a real project in an operational workplace.

Knowledge evidence may be collected concurrently with performance evidence or through an independent process such as workbooks, written assessments or interviews (provided a record is kept).

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit.

Foundation skills are integral to competent performance of the unit and should not be assessed separately.

Assessors must satisfy the assessor competency requirements that are in place at the time of the assessment as set by the VET regulator.

The assessor must demonstrate both technical competency and currency.

Technical competence can be demonstrated through:

relevant VET or other qualification/Statement of Attainment AND/OR

relevant workplace experience

Currency can be demonstrated through:

performing the competency being assessed as part of current employment OR

having consulted with an organisation providing relevant environmental monitoring, management or technology services about performing the competency being assessed within the last twelve months.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify key performance indicators (KPIs) for area of operations. 
Review competitive systems and practices to improve health, safety and environment (HSE) performance of self and others. 
Review competitive systems and practices to maximise quality consistency. 
Review competitive systems and practices and identify any skill and training issues that need to be addressed to improve capability of self and others. 
Review competitive systems and practices to maximise customer benefit/cost ratio. 
Review competitive systems and practices to reduce lead time to delivery within the scope of authority and responsibility. 
Work with relevant stakeholders to resolve conflicts which arise from implementation of competitive systems and practices. 
Select improvements which will deliver the greatest overall benefit for the resources required/available without reducing current performance on individual factors. 
Implement the chosen improvement/s. 
Check the selected improvements improve the system as a whole and do not result in unintended consequences. 
Monitor implementation and make adjustments, as required. 

Forms

Assessment Cover Sheet

MSS403001 - Review competitive systems and practices
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

MSS403001 - Review competitive systems and practices

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: